Have questions?

No fine print here. We’ve worked hard to clarify and simplify website optimization services. Scroll to explore our FAQ.

Who is Flourish Commerce for?

Anyone who manages an online store will benefit from a CRO audit—no matter your company size or industry.

Every audit contains an action plan with unlimited recommendations ranked by ROI—a matrix of potential revenue and effort. The audit delivers clear guidelines and step-by-step instructions for site improvements, enabling you to start implementing fixes and unlocking new growth opportunities immediately.

Evaluated against 1,000+ parameters, our audits are packed with insights that will save you thousands of dollars in agency fees.

What do I get in my plan?

Every plan includes a CRO audit for the specified number of pages. You may also purchase unlimited add-ons.

In your audit, we'll document every improvement we find. With over 1,000 eCommerce best practices considered, you'll receive expert insights about your content, navigation, accessibility, purchase experience, site architecture, and more. All audit items are ranked by ROI—a matrix of potential revenue and effort. We share what is and isn’t working on your site, plus a list of recommendations that align with your goals.

How long will it take to receive my audit?

After you purchase a plan, we’ll ask you to answer a few questions to help us understand your business and goals. Once we have all the information we need, we’ll begin the audit. Please allow up to 3 business days to receive your audit. We’ll notify you as soon as it's complete.

Can Flourish Commerce do the implementation too?

Yes! We prefer to do implementation whenever we can. For companies that opt to use Flourish for implementation, we'll waive the cost of every page audit.

We also offer a wide range of add-ons to ensure you have everything you need for a successful implementation. We’re here to help you build the best eCommerce site possible, so if there’s something you need assistance with, we’ll lend a hand or connect you with one of our trusted partners.

What access to data and tooling do you need?

This will vary depending on the nature of our engagement. It will also depend on what tooling you already have in place.

We will never request access to customer information. We'll also never ask for Editor or Admin access to your eCommerce or analytics platforms (unless you purchase an add-on that requires this level of access).

In most cases, we'll need access to the data in your web analytics platform (Google Analytics, Heap, Mixpanel, June), heatmaps, A/B tests, email capture rate, and anything else related to conversion (e.g. Privy, referral or loyalty metrics, etc).

What if I don't track any site analytics yet? Can I still get an Audit?

Of course! There are a ton of areas for improvement that don't require prior knowledge of site performance or conversion rates. However, it's important to set up analytics so you can run experiments and track improvements over time. We'll help you get started with basic analytics so you have a baseline for performance.

I work at an agency. Can I use Flourish Commerce?

Absolutely! Agencies love working with Flourish for a few reasons:

Comprehensive audits take a long time to execute—time you might not always have, even if the results are valuable.
Your clients will benefit from our optimization framework, which includes insights sourced from a database of thousands of eCommerce best practices, successful case studies, user research, and years of hands-on experience.
Our audits help you align with clients on the highest-value fixes, so you can move into implementation and deliver incremental improvements immediately.

What add-ons do you offer?

All plans are eligible to purchase add-ons for additional page audits, copywriting, design, development, competitor UX analyses, A/B testing, and email audits.

Learn more about each add-on here. If you need help with something not listed, just let us know and we’ll do our best to support.